There’s a particular subject that my co-workers here at EPCOR have heard me jump on my soapbox about more than once. I can’t help myself – I really get excited about the things we can do for our members, and disappointed when I realize that some don’t take advantage of all we have to offer!
In a past life, I worked for a local community bank and was on the frontline. As all of you folks can attest, that means many opportunities to face situations that challenge your knowledge and understanding: a business customer being debited by a credit card company who keeps changing the dollar amount to try to thwart stop payments placed on the account; another customer trying to figure out the best way to protect her aging mother’s account from debits being initiated by a health-care provider who got ahold of her account information; or trying to convince a young person that the email they got about inheriting money from an unknown relative in Taiwan probably isn’t on the up-and-up! We did our best to assist these individuals, but sometimes we just felt out of our league – we didn’t understand all the Rules and Regulations and didn’t want to do something we shouldn’t, or not do something we could have.
In comes EPCOR to the rescue! We are a resource to help you with these and many other everyday payments situations. Did you know that every single person in your Financial Institution can contact us at any time with questions? And we can answer ALL of your payments questions – not just ACH-related ones! We can talk with your frontline staff, your Operations/backroom folks, compliance people – whoever wants to benefit from the expertise of our staff of AAPs, NCPs, Fraud experts, Auditors and more. Our toll-free number (800.500.0100) and members-only email (memserve@epcor.org) are for everyone’s use, so spread the word!
When I was looking across the teller line at my customer, I wish I had known that I had this resource available to me. To be able to pick up the phone and talk to a live person about the situation and get advice on how I could help my customer with their problem would have made me feel so much more confident and capable.
You are probably aware of the webinars and on-demand training sessions we offer, because you see our emails. Now you also know about our live help option. So, bottom line, don’t hesitate to call us – we are here for you and if we don’t know the answer, we will research and dig until we have found an answer. Aren’t you glad you know that now?