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We are thrilled to be welcoming Lisa Lihs, AAP to the EPCOR family as our new Manager, Member Support.
Lisa lives in Donnellson, Iowa, a small town of about 900 people where Iowa, Missouri and Illinois meet. In addition to her AAP, which she earned in 2024, Lisa holds an Associate of Arts degree from Southeastern Community College. She also has more than eight years of experience in banking operations and customer service. Before joining the banking industry, she worked in insurance services.
“I’ve always worked in office settings, and my career has really centered around helping people, whether that was through insurance, banking or now supporting our members here at EPCOR,” she shared. “I’m incredibly excited to build more networking connections with both our members and my colleagues. I’ve always been on the side of asking for help, and I’m so excited to now be on the side of providing it and using my expertise.”
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In sharing what brought her to EPCOR, Lisa explained, “When my financial institution became an EPCOR member, I was encouraged to pursue my AAP certification. That’s when I first discovered EPCOR’s AAP Prep resources and met Shelly Sipple and Emily Nelson. After passing the AAP exam, I realized that EPCOR was always my first stop whenever I had a question. I relied on the Knowledge Community and Member Support’s online chat and hotline. Everyone I interacted with was so positive and helpful. When I saw the Manager, Member Support position open, I knew I had to apply.”
On a personal note, Lisa and her husband Chad recently celebrated ten years of marriage. They have a 10-year-old son, Kellan, who keeps them busy, especially during baseball season. Their home also includes two rescue dogs, Soko and Carat, and two rescue cats, Binx and Buddy. “As a family, we love to camp and kayak,” she added. “I always carry a book with me, and I’m active in my local library’s book club. I’ve recently gotten into archery too. When I need to relax, I love rewatching Stranger Things, Gilmore Girls or Outlander.”
We’re thrilled you’ve joined our flock, Lisa. Welcome to EPCOR!