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Ask Hoot-E: Implementing Organization-Wide Payments Education

By Hoot-E posted 10-03-2025 10:22

  

Special thanks to @Marcy Cauthon, AAP, AFPP, APRP, NCP, Senior Director, On-Demand Education for helping me write this blog!

   
  

EPCOR saw strong growth in 2024 and 2025 in the number of members purchasing the Electronic Resource License, which provides an organization’s entire staff access to on-demand payments education courses. With the license, organizations can access over 125 on-demand courses and recorded webinars. While courses are also available individually, the license provides a comprehensive and cost-effective way to support annual required training or help new staff gain the knowledge they need to perform their roles effectively. Here are some practical use cases to show how EPCOR members can leverage the License to extend training to their teams:

  • Bank Secrecy Act (BSA) Training: Financial institutions must provide annual Bank Secrecy Act (BSA) training. EPCOR member financial institutions use the License’s BSA on-demand series to meet annual BSA training requirements efficiently, ensuring staff understand compliance obligations and reporting responsibilities, including:
    • BSA 101: BSA Basics – Understand the purpose of the Act and the agencies that implement, examine and enforce BSA requirements. Learn why a well-established BSA/Anti-Money Laundering (AML) Compliance Program is essential.
    • BSA 102: Compliance Program – Explore the components of a strong BSA/AML compliance program and how to maintain it effectively.
    • BSA 201: Reporting and Non-Compliance – Learn your institution’s BSA reporting requirements, potential penalties for non-compliance and details on the three key forms used in BSA/AML programs: Currency Transaction Report, Suspicious Activity Report (SAR) and Designation of Exempt Person.

 

  • ACH Operations Training: If an employee with experience in ACH Origination is moving into a role managing ACH exception items, member organizations use these targeted on-demand courses to help them build the skills they need:

    • ACH Stop Payments – Learn proper procedures for handling stop payment requests and minimizing risk.

    • ACH vs. Regulation E – Understand the differences between ACH Rules and Regulation E requirements.

    • Consumer Unauthorized ACH Transactions – Gain insights on handling unauthorized ACH transactions and protecting your organization. 

  

  • FedNow® Service Readiness: If an institution is currently "receipt only" on the FedNow® Service but plans to offer origination starting in 2026, institutions use this comprehensive curriculum included in the License to prepare and guide staff:
    • FedNow® Rules & Regulations for Sender & Receiver FIs – Understand the regulatory framework for sending and receiving FedNow® payments.
    • BSA/AML & FedNow® for Sender & Receiver FIs – Learn how BSA and AML requirements apply to FedNow® transactions.
    • OFAC & FedNow® for Sender & Receiver FIs – Navigate Office of Foreign Assets Control (OFAC) compliance in real-time payments.
    • Regulation CC & FedNow® for Sender & Receiver FIs – Review funds availability rules in the context of FedNow®.
    • Regulation E & FedNow® for Sender & Receiver FIs – Understand consumer rights and error resolution requirements.
    • UCC 4A & FedNow® for Sender & Receiver FIs – Explore the Uniform Commercial Code (UCC) rules for funds transfers.
    • Understanding FedNow® – Negative List for Sending FIs – Learn about prohibited items and participants.
    • Understanding FedNow® – OC8 for Sender & Receiver FIs – Review operational controls and responsibilities.
    • Understanding FedNow® – Reg. J for Sender & Receiver FIs – Examine the interaction with Federal Reserve regulations for funds transfers.

  

All of the on-demand courses and recorded webinars included in the EPCOR Electronic Resources License can be accessed at any time. Learners can start, pause and resume at their convenience, picking up exactly where they left off. 

And, our on-demand library is constantly growing. This year, we expanded our FedNow® Service and RTP®course offerings and enhanced our ACH vs Regulation E by breaking down content into Before the 60 Days and After the 60 Days segments. We refresh courses whenever payments rules, laws or regulations change.

If your organization hasn’t tried on-demand courses yet, explore the demo to see how it works:

1. Sign in at epcor.org.

2. From the top menu, click the “Education” tab, select the drop-down and click on Electronic Resource License under the Learning Events and Packages section.

 

3. Scroll to the bottom, find “On-Demand Learning Demo” and click “View Demo.”

The Electronic Resources License makes it easy for organizations to train staff, stay current with payments rules and build a knowledgeable, compliant team — all in one place.

  

   

Keep your staff ahead of the curve with our Electronic Resources License! For one flat fee, your entire organization gets access to on-demand courses covering BSA training, Regulation E, FedNow®, RTP®, fraud mitigation and more. Perfect for new hires, refresher training or meeting annual compliance requirements. Plus, all courses are organized by role and payment type to make learning simple and effective!

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