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EPCOR Payments Conference – Fall 2022 is NEXT WEEK and we can’t wait! In anticipation of our conference, we reached out to some of our speakers so that you can learn more about their professional backgrounds and get to know them personally. Today, you get to meet Diana Kern, AAP, Client Learning Strategist of SHAZAM.
Diana has worked in the payments industry, specifically at SHAZAM, for over 27 years. A veteran financial services trainer, Diana is well respected for her vast knowledge of the payments industry. With that experience comes the ability to understand a financial institution’s inner workings and train staff on products and services related to the card payments system, the ACH network and EFT compliance. She shared, “It’s simple. Electronic payments interest me—the industry’s evolution and where we’re going is fascinating. I have a passion for the topic.”
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A returning speaker at EPCOR Payments Conference, we asked Diana why she’s looking forward to participating again and she explained: “Our industry isn’t short on changes. That means there’s always a new spin to put on old topics. Payments fraud is a great example. We have new payment rails in recent years, and new ways old rails like debit cards are being used. Debit card fraud volume has migrated from the lost and stolen category 20 years ago, to the card-not-present one now. It’s satisfying to help others understand the changes so they can make the best decisions for their organization.”
Having so much experience in the industry, we were eager to hear if Diana had any advice for payments professionals. She shared, “The staff at community financial institutions have always had to wear many hats. And the U.S. workforce has gone through some major upheaval in the past two years, meaning we’re stretched thinner than ever. It’s essential to design the most efficient procedures you can. Take advantage of every opportunity to maximize the ROI of your organization’s human resources.”
Outside of work, Diana is married and has two children, and is on the cusp of having an empty nest. And, if Diana could give her younger self one piece of advice, it would be “To paraphrase Mark Twain: If you’re going to have regrets, don’t let them be about the things you were too chicken to try.” Diana says she tells both of her children that piece of advice now.
Don’t miss Diana, or all the other knowledgeable speakers, at this year’s EPCOR Payments Conference – Fall 2022, happening October 3-5 in Overland Park, KS. Visit our conference website to view the full conference lineup and register now!