EPCOR’s Member Services Department‘s first and overarching responsibility is to answer member questions via email or phone. During some of our conversations and email communications, we have become aware that a good number of members aren’t aware of the Catalog or what information it contains.
We have made several changes to the ways we provide information to our members in 2013. One change is to the way we provide the Member Services Catalog. In the past, one physical copy was mailed to the Primary Contact at each member institution/company. This year, in an effort to reach more members and invite them to Explore EPCOR, we have changed over to a quarterly electronic Member Services Catalog.
What is the EPCOR Member Services Catalog? Where is it located?
The 2013 Member Services Catalog is the most comprehensive resource for all that is EPCOR. It is updated quarterly and available electronically. It provides you with all of the EPCOR member benefit information. Many of these benefits are free or significantly discounted for members, and often not even offered to non-members. From the members only toll-free number and email address, to all of the different formats our payments training is offered, you can find it in the Catalog!
- online learning (webinars, on-demand)
- classroom (Payments Systems Update and Navigating the ACH Rules etc.)
- 2013 EPCOR Payments University (two days of in-person collegiate-style learning labs and workshops)
- annual EPCOR Road to Knowledge Spring Conference, May, Columbus OH and Fall Conference, October, Overland Park, KS
- Flex training – our training at your convenience-evenings, weekends, financial institution holidays. Payments topics that are relevant to you and your institution.
Payments publications and tools, many of them written by EPCOR, can be found in the Catalog. And new in 2013, many of these may be downloaded for immediate use! No more waiting for your orders or paying for shipping.
Where can I view the Catalog and/or download it?
It is available for download on the EPCOR Knowledge at community.epcor.org. Login using your unique EPCOR login and password that you use to access the members-only sections of the EPCOR website. In the search box, type in “2013 Member Services Catalog” and you’ll be all set!
Remember to check News You Can Use or our website at epcor.org, Online Store, for newly announced learning events.