What can EPCOR do for me? I really get excited about the things we can do for our members, and disappointed when I realize that some don’t take advantage of all we have to offer!
We understand our members face situations that challenge their knowledge and understanding: a business customer whose email was compromised and an Executive sent a request for funds to be wired; trying to convince an older customer that the requests to send money to her grandson who is in trouble in Mexico are probably not legit; or you return an item as account closed and the ODFI returns it back to you as R17! We understand you do your best to assist these individuals, but sometimes feel out of your league – didn’t understand all the Rules and Regulations and didn’t want to do something you shouldn’t, or not do anything to help.
In comes EPCOR to the rescue! We are a resource to help you with these and many other everyday payments situations. Did you know that every single person in your Financial Institution can contact us at any time with questions? And we can answer ALL of your payments questions – not just ACH-related ones! We can talk with your frontline staff, your Operations/backroom folks, compliance people – whoever wants to benefit from the expertise of our staff of AAPs, APRPs, NCPs, Fraud experts, Auditors and more. Our toll-free number (800.500.0100) and members-only email (memserve@epcor.org) are for everyone’s use, so spread the word! Did you know we also have a chat feature available on our website for anyone to ask us a question?
The next time you find yourself in a situation where you are not quite sure of the answer, pick up the phone and call us! You can talk to a live person about the situation and get advice on how to help your customer with their problem.
You are probably aware of the webinars and on-demand training sessions we offer, because you see our emails. Now you also know about our live help option! So, bottom line, don’t hesitate to call, email or chat with us – we are here for YOU! And, if we don’t know the answer, we will research and dig until we have found an answer. Aren’t you glad you know that now?