Thank you, that's very helpful! I like the idea of making them fill out a questionaire. ------------------------------ Sarah Winkler AAP ACH Coordinator First National Bank Hutchinson KS ------------------------------

We have trained our team to ask specific questions around who they are sending it to and purpose especially when it is large or unusual for the customer. We did create a form that we may ask them to fill out and sign that asks questions around the wire, ...

Hello, The past couple of months we've seen a rise in consumer wire fraud. We are curious, how are other banks preventing wire fraud? Is anyone requiring additional documentation if the wire is over $10,000? Such as an invoice, copies of wiring instructions, ...

We have had an outstanding check adjustment outstanding with Truist Bank for about 6 months. We have not had any luck reaching a department or contact that can help us with the claim. Has anyone had success on a check adjustment with Truist? If so, what ...